Customer Success Manager






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About the role

A customer success manager (CSM) plays a valuable role in delivering a rewarding experience for customers. This role will also help the Sr. Manager, Customer Success, create full-featured client service offerings to include Training, Support, and Implementation programs.

A CSM plays three main roles:

A CSM proactively guides the customer throughout their journey to create an enduring, expanding, and rewarding commercial relationship. This includes rapid onboarding, implementation, and adoption as well as establishing, tracking, and reporting on shared success criteria. It also requires the CSM to be adaptable and creative to adjust programs and offerings to the needs of the customer.




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